Translations:KAVAN AP09 - Instruction Manual/108/en

Preparing Your Motor for Service

The guidelines below will help you save on postage and assist our service technicians in carrying out repairs and returning products.

• Clean the engine before shipping to avoid paying an additional cleaning fee.
• Do not send fuel, batteries, accumulators, chargers, glow plug clips and glow plug heating devices, operating instructions or other accessories that you use when operating your engine (unless the service technician requests that you send one of these items). You will save on postage and avoid the risk of loss during transportation. KAVAN Europe s.r.o. is not responsible for the loss of unwanted accessories during transportation to the service or repair.
• When sending the product to the service, insure the product for the price corresponding to the newly purchased product. KAVAN Europe s.r.o. is in no way responsible for the loss of the product during transportation to the service.
• Pack the product thoroughly and securely in a hard cardboard box of appropriate dimensions. A freely moving engine in a large box can only cause additional damage.
• If possible, avoid using shredded paper or foam padding. If this cannot be avoided, place the padding or motor in a sealed plastic bag(s).
• Include all documentation needed to repair the motor, along with as detailed and concise a description of the fault or problem as possible.
• Include a telephone number where you can be reached during the business day and an email address so that the service technician can contact you with additional questions about the repair.
• Include a note with your address. It is surprising how often this is forgotten.